Resolve answers the questions that have answers - grounded in your docs and order data, with citations. It runs routine actions customers want (order status, address changes) and hands humans the hard ones with the whole story attached.
'Where is my order?' ×38 (answer exists in three systems)
Same macro pasted, slightly wrong, twice
The one angry ticket buried under the routine forty
SYSTEM STATUS: obsolete ▌
Grounded answers from your own content and systems, cited
Safe actions executed under policy (status, updates, returns initiation)
Warm handoff with transcript, context, and suggested next steps
Deflection and satisfaction analytics that don't hide the misses