We modernize the software between the order and the shipped pallet: aging MES and ERP, machine data stuck on the floor, planning done in spreadsheets. Connect shop-floor reality to business systems, and automate the paperwork in between.
COMMON PAINS
- →The MES was written by a vendor who no longer exists; changes require archaeology
- →Machine data stays on the machine; OEE is computed monthly, by hand, optimistically
- →Production planning lives in one planner's spreadsheet (and head)
- →Quality documentation is paper that gets scanned, then lost with better resolution
FAQ
Manufacturing FAQs
Can you work with our OT/IT separation?+
Yes - we design for it: read-only data diodes from OT where required, no cloud dependency on the line, and security reviews with your OT team before anything touches a PLC network.
Our ERP is heavily customized. Is that a problem?+
It's the normal case. The assessment maps which customizations encode real differentiation (kept, documented) versus historical accidents (retired) - before any migration decision is made.
We modernize the operational and clinical-adjacent systems healthcare actually runs on - scheduling, stores, billing, lab integrations - with privacy built into the architecture, not bolted on as a policy PDF.
COMMON PAINS
- →Patient data flows through fax machines and retyping (still, in this decade)
- →The HIS is stable but frozen; every integration is a custom miracle
- →Compliance evidence is assembled manually before every audit
- →Referrals, reports, and prior-auths burn clinical hours on document handling
- →Behavioral-health groups lose intake revenue to stalled paneling and CAQH clocks
FAQ
Healthcare FAQs
How do you handle PHI during development?+
Masked or synthetic data by default; when production data is unavoidable it stays in your environment under your controls, with access logged. Our staff never take copies - architecture makes that the easy path, contracts make it the only one.
HIPAA / regional compliance - whose rules apply?+
Your regulator's. We implement HIPAA-class controls as engineering (encryption, access, audit) and map them to your specific regime with your compliance officer in the loop from the sprint.
From AS/400 warehouse systems to paper PODs, logistics carries more legacy per revenue dollar than almost any sector. We modernize the software that moves goods while trucks still leave the yard.
COMMON PAINS
- →The WMS is an AS/400 screen only two dispatchers can drive
- →Track-and-trace means calling the driver
- →Per-trip profitability is calculated quarterly, wrongly
- →Customer EDI requirements multiply while the integration team is one person
- →3PL rate cards and dock free-time terms live in PDFs; leakage is discovered at year-end
FAQ
Logistics & Distribution FAQs
Peak season is coming - when can work safely start?+
Assessment and characterization work is read-only and can start anytime. Cutovers are scheduled outside your peak windows by design, and every migration has a rehearsed rollback.
Banks, insurers, and lenders run correct-but-calcified cores surrounded by decades of workarounds. We modernize around the ledger with reconciliation-grade discipline - and put AI into workflows under the governance your regulator expects.
COMMON PAINS
- →The core is stable; everything around it is duct tape with SLAs
- →Batch windows define the customer experience
- →Every new product means months of change requests
- →AI is desired, but 'the model did it' is not an acceptable audit answer
- →Independent P&C agencies drown in COI requests while the AMS holds the policy, not the work
FAQ
Financial Services FAQs
Can your AI systems pass model-risk / audit review?+
They're designed for it: retrieval-grounded outputs with citations, policy checks before actions, human approval where consequences warrant, immutable logs, and documented evaluation. We build the evidence pack alongside the system, not after it.
Retail often sells at internet pace while the back office still runs last decade's batch. We modernize inventory, order, and fulfillment so operations keep up with the merchandising calendar.
COMMON PAINS
- →Inventory truth differs by channel, warehouse, and day of week
- →Promotions break the order pipeline in new and seasonal ways
- →The ERP thinks in purchase orders; the business thinks in drops
- →Customer data is everywhere, therefore nowhere
FAQ
Retail & E-commerce FAQs
Can you work around our peak freeze?+
Freezes are healthy. Discovery, build, and parallel-run all proceed during freeze; only cutovers wait. A well-run program treats your calendar as a design constraint, not an obstacle.
Institutions run on admissions spreadsheets, fee registers, and heroic administrators. We modernize the operations layer and bring grounded AI to student-facing workflows - with the data care education demands.
COMMON PAINS
- →Admissions season is a spreadsheet marathon with occasional data loss
- →Fee collection status depends on who you ask
- →Student queries repeat endlessly; staff answer instead of teaching
- →Reporting to boards/regulators is a quarterly scramble
FAQ
Education & Training FAQs
How do you handle student data?+
Minimum-necessary access, masked development data, and clear residency - plus assistant designs that answer from policy documents rather than student records unless explicitly scoped and approved.
Construction money moves through BOQs, variation orders, certified claims, retainage, and pay apps. We put that commercial loop in software - Gulf fit-out in two languages, US specialty draws on AIA forms, A/E studios without a Deltek program.
COMMON PAINS
- →Tender BOQs and rate libraries live in Excel that only the estimator trusts
- →Variation orders are WhatsApp photos until someone remembers to price them
- →Monthly AIA draws fail GC review over math, missing waivers, or a stale SOV
- →Small A/E firms need percent-complete billing and SF-330s, not an 18-month ERP
PLAYS
Bilingual BOQ-to-claim ops
Gulf fit-out / MEP: tender BOQs, VOs, FIDIC progress claims, retention, and PDCs in Arabic and English (Bunyan).
AIA draw prep with AI QA
US specialty subcontractors: SOV progress into G702/G703 with pre-submission findings (Drawflow).
Lien-waiver and retainage
State statutory waivers with through-date checks, GC packet share links, collections cadence (Drawflow).
A/E percent-complete billing
Phases, timesheets, invoices, and SF-330 / SOQ drafts with human review gates (StudioLedger).
Construction ERP edition
BOQ, site inventory, RA bills, and retention in the shared ERP core when you need the books, not just the draw.
FAQ
Construction & Fit-out FAQs
One product for GCs and subs?+
No. Bunyan is Gulf fit-out commercial ops. Drawflow is US specialty-sub draws and waivers. StudioLedger is A/E project accounting. Pick the job, not a generic 'construction suite.'
Does AI certify a claim or pay app?+
No. It extracts, drafts, and flags. Certification, GC approval, and export stay human.
Residential blocks and scattered-site portfolios run on statutory clocks and maintenance inboxes. We make service-charge recoverability and work-order triage first-class - not year-end surprises and overnight voicemail.
COMMON PAINS
- →Section 20B's 18-month clock is discovered when the cost is no longer recoverable
- →Year-end service-charge packs are a war room, then an accountant argument
- →The maintenance inbox treats a gas smell and a dripping tap as the same ticket
- →Vendor dispatch happens in email; NTE and owner approval are folklore
FAQ
Real Estate & Property FAQs
Commercial property?+
Chargebook is UK residential block / RTM service charge. Fixflow is mid-size residential and scattered-site PMs. Commercial facilities and investment-management stacks are a different conversation.
Does Fixflow replace AppFolio or Yardi?+
No. It is the maintenance desk beside the PMS - intake, triage, WOs, vendors.
Renewable developers, solar O&M, and oilfield or utility contractors share a pattern: the work is in the field, the money is in a packet, and the clock is someone else's. We make interconnection packages, alarm triage, and ticket-to-cash explicit.
COMMON PAINS
- →Interconnection applications bounce on preventable deficiencies
- →NERC IBR evidence is a shared drive with no sign-off
- →Monitoring alarms dispatch trucks for inverter flaps
- →Oilfield and ROW tickets sit in photos until DSO becomes a working-capital crisis
FAQ
Energy & Utilities FAQs
Does Gridpath file at the ISO?+
No. It prepares and QAs the package. Your engineers file. It will not auto-stamp NERC-compliant.
Will Suntriage auto-dispatch?+
No. Classification is conservative. A NOC human disposes; then a work order can go out.
Agencies, consultancies, and design studios leak margin in two places: work that was never on the SOW, and time that was never billed. We watch the baseline and keep project accounting honest.
COMMON PAINS
- →Scope creep arrives as a Slack message that felt like partnership
- →Harvest is full; invoices are not
- →Change orders are Word docs the client never signs
- →A/E studios need phase billing and proposals without buying Deltek
FAQ
Professional Services FAQs
Product companies without SOWs?+
Scopeguard needs a signed baseline. If there is no SOW, there is nothing to watch - start with Flow or a written scope, not a sentinel.
Does AI send the change order?+
It drafts. You send. The client decides on a public link you control.
SMB food processors do not have two years for a custom MES. They have FSMA 204, HACCP, mock recalls, and an investigator who wants a sortable file this week.
COMMON PAINS
- →Lot genealogy is a binder and a shift lead's memory
- →CCP checks are paper that gets photographed after the fact
- →A mock recall takes a war room and still misses a customer lot
- →Supplier documents are emailed PDFs with no chase
FAQ
Food & Beverage FAQs
Is this a full MES?+
No. Tracebox is FSMA 204 traceability, HACCP, and recall readiness for SMB processors - not a custom MES rewrite.
Who uses it on the line?+
Operators on a PIN kiosk; QA on deviations and recalls; auditors on a tokenized portal.
Companion-animal clinics miss calls at lunch, overnight, and whenever the desk is rooming a patient. Those calls are appointments that went down the road. We answer, book, and recover - without giving medical advice.
COMMON PAINS
- →After-hours and lunch-break calls go to voicemail, then to a competitor
- →The desk cannot book while restraining a patient
- →Recalls, refills, and estimate follow-ups depend on whoever remembers
- →An unguarded chatbot inventing medical advice is a board complaint
FAQ
Veterinary FAQs
Is this human healthcare?+
No. Companion-animal veterinary clinics. Human behavioral-health credentialing is Credenza; contact-center Voice is the platform underneath when you need the full telephony OS.
Does it diagnose?+
No. Guardrails block medical advice and toxicity questions. The product books, recovers, and follows up.
Wholesale order entry is still people re-typing customer POs into the ERP. The catalog knows the SKU; the PO does not. We extract, match, and send humans only the exceptions.
COMMON PAINS
- →POs arrive as PDF, Excel, photo, and fax
- →Customer part numbers are not your SKUs
- →CSRs re-type lines and still miss UOM conversions
- →The ERP sees garbage because nobody wants to look slow by asking the customer
FAQ
Wholesale Distribution FAQs
Is this DTC e-commerce?+
No. The buyer is a wholesale distributor taking customer POs into an ERP - industrial supply, electrical, plumbing, HVAC, MRO.
Will it invent SKUs?+
Low-confidence lines go to a CSR. That is the product, not a failure mode.