Application support, cloud ops, security monitoring, and continuous improvement under real SLAs. We fix root causes and retire recurring incidents - a managed service measured on ticket volume has the wrong incentive.
Ops ships monthly: incidents resolved and prevented, costs trimmed, patches applied, and a report written in engineering. The goal is a quieter estate every quarter.
Sprint, then phase, then retainer
Assessment first, always. Scope and investment are bespoke to your estate - book a demo and we'll walk the plan together.
OPS ONBOARDING
Discovery, runbook capture, monitoring baseline, SLA definition.
- → Runbooks
- → Monitoring baseline
- → SLA contract
MANAGED RETAINER
The service itself, reported monthly.
- → SLA operations
- → Monthly engineering report
- → Quarterly reviews
Managed Services, answered
Can you take over systems built by other vendors?
Yes - onboarding includes a stabilization review so we know what we're signing up to keep alive, and you get that review's findings either way.
Start with the sprint.
Fixed fee, few weeks, and you end up with a plan you could execute without us. Most clients don't - but the leverage is yours either way.