Relay coordinates the triangle that makes maintenance miserable: residents reporting, managers triaging, vendors doing. Work orders track promises, nudge the silent, and show residents honest status instead of voicemail limbo.
Unit 4B leak: reported Tue (call), Thu (email), Sat (angrily, in person)
Plumber: 'next week' (which week unspecified)
Resident review: ★☆☆☆☆ 'nobody tells us anything'
SYSTEM STATUS: obsolete ▌
Intake from any channel into one triaged work-order queue
Vendor dispatch with response-time tracking and automatic nudges
Resident-visible status: reported → scheduled → done, with photos
Accountability history per vendor: who shows up, who ghosts